Terms and Conditions

Payment and Delivery

We accept payment electronically through our Shopify website and send orders out within 3 days on receipt of payment, subject to stock availability. We will always dispatch orders as quickly as possible but if for any reason, there is likely to be a longer waiting period for a product, we will contact you immediately.

Should you need a product before a certain date, please contact us and we will do our very best to accommodate.

Delivery charges are kept as low as possible according to the value of your order. Countries have been split into delivery zones listed below. If you cannot find your country listed, this is likely to be shipping costs are variable and it is best for you to contact us for the best quote.

UK Delivery Charges / 3-5 working days from dispatch date

Up to £65.00 / £5.50

£66.00 - £125.00 / £8.00

£126.00 - £250.00 / £12.00

£251.00 - £500.00 / £18.00

Over £500.00 / £22.00

For express delivery, please contact us with the products you would like to buy and we will provide a delivery quote if we are able to dispatch the order quickly for you.

Europe Zone 1 Delivery Charges / 5-10 working days from dispatch date

Belgium, Denmark, France, Ireland, Isle Of Man

Up to £65.00 / £12.50

£66.00 - £125.00 / £15.50

£126.00 - £250.00 / £18.50

£251.00 - £500.00 / £24.50

Over £500.00 / £29.50

Europe Zone 2 Delivery Charges / 5-10 working days from dispatch date

Germany, Italy, Monaco, Netherlands, Switzerland

Up to £65.00 / £14.50

£66.00 - £125.00 / £17.50

£126.00 - £250.00 / £21.00

£251.00 - £500.00 / £26.50

Over £500.00 / £31.50

Europe Zone 3 Delivery Charges / 5-10 working days from dispatch date

Austria, Finland, Greece, Hungary, Luxembourg, Poland, Portugal, Slovenia, Spain, Sweden

Up to £65.00 / £16.50

£66.00 - £125.00 / £18.50

£126.00 - £250.00 / £23.50

£251.00 - £500.00 / £29.50

Over £500.00 / £35.00

Europe Zone 4 Delivery Charges / 5-10 working days from dispatch date

Bulgaria, Czech Republic, Estonia, Gibraltar, Guernsey, Iceland, Jersey, Norway

Up to £65.00 / £21.00

£66.00 - £125.00 / £25.00

£126.00 - £250.00 / £30.00

£251.00 - £500.00 / £40.00

Over £500.00 / £45.00

North America Delivery Charges / 5-10 working days from dispatch date

Canada, United States

Up to £65.00 / £16.50

£66.00 - £125.00 / £24.50

£126.00 - £250.00 / £39.50

£251.00 - £500.00 / £54.50

Over £500.00 / £84.50

Asia, Australia and New Zeland Delivery Charges / 1-2 weeks from dispatch date

Australia, China, Hong Kong, Japan, New Zealand, Singapore, Taiwan

Up to £65.00 / £22.50

£66.00 - £125.00 / £36.50

£126.00 - £250.00 / £54.50

£251.00 - £500.00 / £84.50

Over £500.00 / £110.00

Returns

Exchanges will be given on products that have genuine manufacturing faults or have suffered damage during transit.
Returns should be made within 7 days accompanied with a proof of purchase. A refund will be given if the product has been returned and cannot be replaced. Refunds will not be given on unwanted items.

Please note that all of the products on sale are batch produced, therefore some slight variations may occur in the dimensions, colour and finish of the item you receive to the one seen on nickfraser.co.uk.
Bespoke, personalised and made to order items specific to the customer cannot be returned. If received damaged, then a replacement will be produced and delivered as soon as possible, once the item has been returned.

Terms and Conditions

Every effort has been taken to ensure descriptions, photographic reproductions and specifications of products are correct. The company, under no circumstances, accepts liability for losses special to the particular circumstances of the customer, indirect or consequential losses or loss of profit, damage to property or wasted expenditure.

Privacy Policy

We are committed to protecting your privacy.

When you place an order, we will require your name, delivery address, telephone number and e-mail address. Without this information we will not be able to efficiently process your order or notify you of necessary information and updates.

We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order. Nick Fraser will not pass on private data to third parties for marketing purposes.

As part of our efforts to ensure that you are aware of latest news and offers, we may also use this information to advise you of new products, events or changes to our site. If at any point you do not wish to receive this information, you can email mailinglist@nickfraser.co.uk simply writing unsubscribe.